Customer Service

Shipping & Delivery
Within Australia we deliver all our orders via Australia Post for FREE on orders over $100 AUD.  If orders are placed before 1pm (Eastern Standard Time) on a business day, it will be sent on that day.  We try hard to deliver your order within 7 days but it may be longer if you live in a remote area.
If goods are damaged or lost in transit then we will take responsibility for this.  This rarely happens and we will deal with Australia Post to sort out any problems.  Please notify us for a return of damaged goods or if your goods have not arrived in a reasonable time frame.
OUT OF STOCK: We update our stock levels on a regular basis but there may be occasions that someone has purchased the same item that you have ordered at the same time.  We also have a shop front that some items will be dislayed in.  The item that you wanted may have been purchased by a customer in our store before we have had time to update the stock level in the website.  If this happens we will notify you within one business day and advise you of the revised delivery time if a re-order is available.  If we cannont re-order we will immediately advise you and refund your money.
Returns & Replacements
We are happy to exchange your product for a credit note on the strict conditions that it is: within 30 days of purchase, the product is unworn, unwashed and in original condition.  It must have all tags still attached and the receipt included with the return.  Once your return is received at our warehouse you will be issued with a Credit Note Voucher via email, which will allow you to repurchase any item of your choice.  We regret that Casual Step is unable to refund any shipping costs under any circumstance.
HOW DO I RETURN AN ITEM? Ensure your return meets all of the 'Return Conditions' above.  Send your item back to Casual Step Att: Retruns 11 Blake St Nathalia Vic 3638 via a trusted postal method as we are unable to take responsibility for lost parcles.  Signature on delivery is recommended.  Returned products will be assessed and you will be notified if your return has been accepted.  You may then be issued with a credit note voucher via email.  If your return does not satisfy the above conditions it will not be accepted and will be returned to you.  Please note credit note vouchers are not redeemable for shipping costs.  We regret that Casual Step is unable to refund any shipping costs under any circumstance.  If items are exchanged more than once you will be charged a $10.00 postage fee, which will be deducted from your your credit note.  We cannont take responsibilityfor wrong sizes.  If you are unsure about your size please let us know and we can measure the item in question and you can decide which is the best suitable size.
CAN YOU HOLD MY SIZE FOR EXCHANGE? Please note due to the high demand for our product, we are unable to hold sizes for exchange.  If you are worred about missing out on your size, or need our item replaced ASAP, we recommend purchasing the correct item prior to sending back your return.  We will issued you with a credit note voucher once we receive your unwanted item.  Please note this amount is unable to be refunded.  Casual Step is happy to help you out with a full refund if the product you have purchased is: Significantly different from the description shown, if it is faulty and can't be easily fixed or replaced.  You are not entitled to a refund if you simply change your mind or choose the wrong size.  
PLEASE NOTE: NO EXCHANGES ON SWIMWEAR OR JEWELLERY FOR HYGIENE REASONS. 
PLEASE MAKE SURE YOU SELECT YOUR SIZE CAREFULLY.
 
Payment, Pricing & Promotions
All our prices are in Australian dollars and include the Australian Goods and Services Tax (GST).  All products are priced at the recommended retail price as set by brand or label.  We are not a discounter but we will have some reduced items to clear to make way for new season stock.  So you might be lucky to grab that garment you have been looking for in the clearance section at a great price.

We Accept

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